Delivery & Returns Policy

 

Delivery

Orders are usually dispatched within 2 working days of order placement, except where items are made to order.

UK Deliveries 1-3 Days

Free UK Mainland shipping on orders over £250 (Furniture & Rugs not included)

Standard parcel - £5.95 |   Large parcel - £12.95 |   

Furniture & Rugs (UK non-mainland) – please contact for a customised quote. If purchasing online the delivery charge will be handled separately following order placement. Price guide: London £40-60, UK mainland £80


UK Non-Mainland - 4-10 days 

Scottish Highlands & Islands, Northern Ireland, Isle of Man  £15.95

Channel Islands and Isle of Wight  £24.95


International Deliveries

We ship World Wide, for delivery outside of the European Union please contact us for a shipping quote at general@arumfellow.com

European Union (including Republic of Ireland) -  2-7 days

Small item – £8

Standard parcel - £17.95

Large parcel - £34.95

For larger items including furniture & rugs please contact us for an individual quote.


Unless stated otherwise, the delivery costs are indicated at time of purchase. For large, fragile or otherwise difficult to post items we will provide a specific quote upon request. At peak periods deliveries may take slightly longer. Items may not always be delivered on weekends. 

Please note that some goods may be delivered direct from our suppliers. Occasionally the delivery date may be affected by factors beyond our or our suppliers control and so cannot be guaranteed. We will aim to let you know if we become aware of an unexpected delay and will arrange a new delivery date with you. Please allow extra time for deliveries outside the United Kingdom mainland, the Scottish Highlands and Islands and other regions which are less accessible to post carriers.

We will not be liable for any export or import duties, taxes, or holding fees arising as a result of the goods being sent to a destination outside the United Kingdom.

Returns

We hope that you will be pleased with your purchase, however you may return your order within 7 working days of delivery for UK orders, and 14 days for international orders. Returned items which are not in new or unused condition cannot be credited. All returns must be sent back to us in the original packaging, please ensure they are packaged securely and sufficiently to withstand delivery. The amount refunded will not include P&P paid. There are no refunds on sale items. 

If you return an item we recommend using insured registered post and keep proof of postage. We cannot refund items broken or lost during return transit. Unless the item is faulty, it is returned at your own cost. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Please email us with return item details prior to posting the item. The address for returns is: Returns, A Rum Fellow LLP, 85 Langham Road, London, N15 3LR.

Damaged or Defective Goods 
In the unlikely event that the goods are damaged or defective please inform us immediately after delivery. We may ask you to return the goods to us at your cost. These terms will apply to any repaired or replacement goods we supply to you. After verifying that the goods are damaged or defective, we will take one of the following actions:
    •    provide you with a full or partial refund, including the cost of your returning the goods to us
    •    replace the goods
    •    repair the goods
    •    provide a credit note