A Rum Fellow

Delivery

Cushions are made to order, and take a few days. Please contact us if you are in a hurry.

Orders are usually dispatched within 2 working days of order placement, except where items are made to order.

 

Cushions and Textiles:

UK (1-3 days) - £6.00

UK Non Mainland (4 - 10 days) - £16 

European Union (2-7 days) - £18

USA & Canada (2-7 days) - £25

We ship World Wide, for delivery outside of the European Union please contact us for a shipping quote at general@arumfellow.com

 

Furniture & Rugs

Please contact for a customised quote. If purchasing online the delivery charge will be handled separately following order placement. 

 

Occasionally the delivery date may be affected by factors beyond our or our suppliers control and so cannot be guaranteed. We will aim to let you know if we become aware of an unexpected delay and will arrange a new delivery date with you. Please allow extra time for deliveries outside the United Kingdom mainland, the Scottish Highlands and Islands and other regions which are less accessible to post carriers.
We will not be liable for any export or import duties, taxes, or holding fees arising as a result of the goods being sent to a destination outside the United Kingdom.
 

Returns

We hope that you will be pleased with your purchase, however you may return your order within 7 working days of delivery for UK orders, and 14 days for international orders. Returned items which are not in new or unused condition cannot be credited. All returns must be sent back to us in the original packaging, please ensure they are packaged securely and sufficiently to withstand delivery. The amount refunded will not include P&P paid. 

There are no refunds on sale items. 

If you return an item we recommend using insured registered post and keep proof of postage. We cannot refund items broken or lost during return transit. Unless the item is faulty, it is returned at your own cost. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Please email us with return item details prior to posting the item. The address for returns is: Returns, A Rum Fellow LLP, WB.C.107, The Chocolate Factory, 5 Clarendon Rd, Wood Green, London N22 6XJ

Damaged or Defective Goods
In the unlikely event that the goods are damaged or defective please inform us immediately after delivery. We may ask you to return the goods to us at your cost. These terms will apply to any repaired or replacement goods we supply to you. After verifying that the goods are damaged or defective, we will take one of the following actions:
    •    provide you with a full or partial refund, including the cost of your returning the goods to us
    •    replace the goods
    •    repair the goods
    •    provide a credit note

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Terms & Conditions of Sale

Please read and understand the Terms and Conditions below before placing an order. You will be bound by the terms once an order is placed. In addition to reading and accepting our Terms and Conditions of Sale customers agree to read all our policies, these include Privacy Policy, and our Delivery and Returns policy.

Order Placement
To place an order you must provide your name, address, email address and submit your credit / debit card number, card expiry date, and security number. Without this information we cannot process your order. We ask for a contact telephone number so we can contact you if there is an issue with your order. In some instances we may pass on your contact details if a delivery company needs to contact you. All international orders have to have a telephone contact number for delivery company purposes. Once we have processed your order and provided an order confirmation, we will prepare your goods for delivery. Your order confirmation will include a unique order number, please quote this number in correspondence with us relating to the order. We reserve the right to reject any order at any time.

Cancellation
You are entitled to cancel your order provided you do so within 7 working days after the day on which you receive the products. If your order has already been despatched please follow the procedure set out in our Returns Policy. If you want to cancel an order prior to order despatch, please contact our customer services department on general@arumfellow.com.

Prices & Payment
All prices on the website are in Pound Sterling (£ GBP). These prices exclude delivery costs, which will be added to the total amount due. Payment for all goods must be made in advance by credit or debit card at the time of ordering. To be eligible to purchase products from A Rum Fellow website you must:
- Provide your real name, phone number, e-mail address, payment details and other requested information
- Be over 18 years of age
- Provide a valid delivery address within the regions we deliver to (see Delivery & Returns policy). Please note that PO box numbers, hotels and accommodation addresses are not acceptable
- Possess a valid credit or debit card issued by a bank acceptable to us
- Confirm that the credit or debit card that is being used is yours. 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not authorise payment to us, we will not be liable for any delay or non-delivery. By agreeing to buy a product, you authorise us to transmit your information to, and to obtain information about you from, third parties in order to authenticate your identity and payment. In the event of a delay in payment we may cancel or suspend any other outstanding order until you have paid the due amounts. 

In the unlikely event of a pricing error on any item, we will contact you to rectify the issue. We reserve the right to modify incorrectly priced items after sale. We may refuse to process any order or service at any time.

Promotional CodesPromotional codes can be used on our website checkout only. Only one offer code at a time can be used. Gift vouchers and sale items are excluded from offers.


Description
All products are sold subject to the specific product description. All reasonable care is taken by A Rum Fellow to ensure the product details and description are accurate when they are entered on to the system. Items described as ‘vintage’, ‘upcycled’, or ‘repurposed’ are goods that have been previously used or constructed from previously used materials. The condition of these items is not new and therefore by nature they may show signs of wear or ageing. By agreeing to purchase such an item the buyer understands and accepts that the goods are not as new and may show signs of wear and ageing. The images shown are for illustration purposes only, occasionally the description may not be a true reflection of the goods purchased. Many products are photographed or shown with additional props, these are not included in the sale of the product. Please refer to product description for relevant information. 

Custom Items
Custom made items (including custom soft goods, upholstered vintage furniture, lampshades) will be commissioned specifically for you. We will send you full details of the proposed work in an order confirmation. You must sign and date the hard copy of this document and return it to us by post. You may be sent fabric swatches or other relevant materials. If so please sign to confirm the selection and return it to us with the order confirmation. For all custom items we require a deposit of 30% of the total custom order value prior to work commencing.  We will inform you when the goods are ready for despatch, and request payment of the balance due on the order. We will despatch the goods to you once full payment has been received. You may without charge cancel your order anytime up to returning the signed order confirmation. If you cancel the order after returning the signed order confirmation but before despatch of the goods, you will be charged a cancellation fee of 30% of the total commissioned order. However we cannot issue refunds on custom items once they have been despatched to you.


Limitation of Liability
Our liability to you under these terms and conditions will not exceed the total value of the order. Neither of us shall be responsible for loss of income, loss of business, loss of anticipated savings, loss of data, or any waste of time. We will not be liable for any defect in the goods arising from: fair wear and tear; wilful damage; accident; negligence by you or any third party; your using the goods in a way that we or the manufacturers do not recommend; your failing to follow the manufacturer’s and/or our instructions; or from any alteration or repair you carry out without our prior written approval. We accept no liability for any offence you may suffer as a result of the goods as you are deemed to have satisfied yourself of the nature and type of goods to be purchased before placing an order with us. 

Events Beyond Our Control We cannot be held liable if events that are beyond our control affect our ability to meet these terms. We will make all reasonable efforts to deliver our service, but we may extend our delivery times in these circumstances. Such events include (but not limited to) industrial, civil, military or terror action, fire, natural disaster, interruption of transport or communication networks, and failure by our suppliers to supply the goods to us. If we have been unable to overcome such an event within 6 weeks we are entitled to cancel your order providing a full refund and without any further penalty.
AssignmentYou may not transfer any of your rights or obligations under these terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these terms to another organisation, but this will not affect your rights under these terms.
Jurisdiction
The contract between us and these terms and conditions shall be governed by and construed in accordance with the laws of England and Wales , and any dispute arising under them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

CopyrightAll copy, photographs, graphics, logos, illustrations and any text used in conjunction with any media from A Rum Fellow, in particular the contents of this website, are subject to copyright. Any unauthorised copying, will constitute an infringement of copyright.


We reserve the right to vary or withdraw these terms from time to time as we see fit.

 

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Privacy Policy  -   A Rum Fellow

This privacy policy sets out how A Rum Fellow LLP uses and protects any information that you give A Rum Fellow when you use this website. A Rum Fellow is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

For the purposes of the Data Protection Act 1998 (the Act), the data controller is A Rum Fellow Ltd, contacted at general@arumfellow.com

In order to provide you with a good, reliable service, we will ask you for some personal information.  We will collect the following information at the point of ordering: your name, email address, billing address, delivery address, telephone number and payment details.  We need this information to process your order and to let you know if there are any delays or problems.  You may also give us your personal information by subscribing to our newsletter, or by sending us an email. 

We will use your information to keep you updated with information about our products and promotions, but you can opt out of these emails at any time by clicking on the “unsubscribe” link at the bottom of the email.

We will never give your personal information to third parties, or allow them access to it.    

By your using our website, we may also automatically collect some technical information, including the IP (Internet Protocol) address used to connect your computer to the internet, browser type and version, time zone setting, operating system and platform.  We may also collect information about your visit, including the URL clickstream to, through, and from our site (including date and time), products your viewed or searched for, page response times and download errors, length of visit to certain pages, pager interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page. 

Our website may, from time to time, contain links to and from websites of our partner clients and affiliates.  If you follow a link to any of these websites, please not that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check those policies before submitting any personal data to other websites. 


You may request details of personal information which we hold about you under the Data Protection Act 1998. 
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

 

Cookies

Our website uses cookies to distinguish you from other users of our website.  This is a unique code which we will send to your computer when you use our website, so that next time you visit the site it can recognise you.  Cookies help us improve the way our website works, helping you to find what you are looking for easily. 

Please note that third parties (eg. advertising networks and web traffic analysis services) may also use cookies, over which we have no control.  You can block these cookies by activating the setting on your browser which blocks the setting of all or some cookies.  However, if you activate this setting, or do not accept our use of cookies, you may not be able to use our site fully.